Effective Date:
15th of March, 2025.
Last Updated:
13th of March, 2025.
The English version of legal agreements and policies is the only official version. Translated versions are for convenience only and are not legally binding. In case of any conflicts, the English version prevails.
1. Introduction
Welcome to OneNet Servers UK, a trading name of CONQOLX TECHNOLOGIES LIMITED (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, https://www.onenetservers.co.uk/, and our services.
2. Who We Are and How to Contact Us
Company Name: CONQOLX TECHNOLOGIES LIMITED
Company Number: 14565201
Operating Business Name: OneNet Servers UK
Registered Office Address: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ
Email: gdpr@onenetservers.net
Phone: +44 7333 880 7775
CONQOLX TECHNOLOGIES LIMITED is the data controller responsible for managing your data.
3. Information We Collect
We collect and process the following types of personal data:
3.1. Information We Collect
- Contact Information: Name, email address, phone number, postal address when you contact us via email, phone, or website.
- Account Information: Username, password, and other account-related details when you create an account.
- Payment Information: Billing address, credit/debit card details, PayPal account information, and transaction history. Payment processing is handled by third-party processors like Stripe, PayPal, Bank Transfer, Flutterwave, and Crypto payments, complying with PCI-DSS standards.
- Domain Registration Data: WHOIS information and other data required for domain registration.
3.2. Information We Automatically Collect
- Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on the site, and referring URLs.
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies. See our Cookie Policy for more details.
3.3. Information from Third Parties
- AI Chatbots and Automated Systems: Data processed by AI chatbots and automated systems for customer support, including names, contact details, and inquiry content.
- Mailchimp: Email addresses and preferences for newsletter subscriptions.
- Analytics Providers: Data collected by Google Analytics for website usage analysis.
- IVR Telephone System: Our Interactive Voice Response (IVR) system collects data for support inquiries and communications.
- Social Media: Data collected through social media interactions such as likes, follows, and comments.
4. How We Use Your Personal Data
We use your data for the following purposes:
- To Provide Services: Fulfilling contractual obligations, such as providing hosting services and processing payments via third-party payment processors like PayPal, Stripe, etc.
- To Communicate with You: Sending account updates, service notifications, and responding to inquiries via our AI chatbots, IVR, or email.
- To Improve Our Services: Analyzing website usage, troubleshooting issues, and enhancing functionality.
- For Marketing Purposes: Sending promotional materials and newsletters (with your consent).
- To Ensure Security: Detecting and preventing fraud, abuse, and security breaches.
- To Comply with Legal Obligations: Meeting legal and regulatory requirements, such as tax reporting and domain registration rules.
5. Legal Basis for Processing Personal Data
We process your data based on the following legal bases:
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., providing hosting services, and processing payments).
- Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, ensuring security, and preventing fraud.
- Consent: We rely on your consent for marketing communications and the use of non-essential cookies.
- Legal Obligation: We process data to comply with legal obligations, such as tax reporting and domain registration rules.
6. Sharing Your Personal Data
We may share your data with the following categories of recipients:
- Service Providers: Payment processors (Stripe, PayPal, Bank Transfer, Flutterwave, Crypto Payments), data centre providers, domain registrars (Nominet), email marketing platforms (Mailchimp), analytics providers (Google Analytics), customer support software providers, AI chatbots, and IVR systems.
- Legal Authorities: When required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets.
We do not share your data with third parties for their marketing purposes.
7. International Data Transfers
Your data may be transferred to and stored in countries outside the UK and the European Economic Area (EEA). We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.
8. Data Retention
We retain your data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
- Account Information: Retained for the duration of your subscription and a reasonable period thereafter.
- Payment Records: Retained for six years for tax purposes.
- Marketing Consent: Retained until you withdraw consent.
- Server Logs: Retained for a specific timeframe for security and troubleshooting.
9. Your Rights Under the UK GDPR
You have the following rights regarding your data:
- Access: Request a copy of your data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain circumstances.
- Restriction: Request restriction of processing under specific conditions.
- Portability: Request transfer of your data to another organization.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw consent for processing where applicable.
To exercise these rights, please contact us at gdpr@onenetservers.net.
10. How to Exercise Your Data Subject Rights
To exercise your rights, please contact us via:
We will respond to your request within one month.
11. Your Right to Lodge a Complaint with the ICO
If you believe your data protection rights have been violated, you can complain to the Information Commissioner’s Office (ICO):
12. Security Measures
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, regular security assessments, and employee training.
13. Data Breach Notification
In the event of a personal data breach, we will notify the ICO and affected individuals as required by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
15. Cookie Policy
What are Cookies?
Cookies are small text files placed on your device when you visit our website. They store information about your browsing activity and preferences.
Types of Cookies We Use
- Strictly Necessary Cookies: Essential for website functionality.
- Performance/Analytics Cookies: Collect data on website usage (Google Analytics).
- Functionality Cookies: Remember your preferences (language settings).
- Targeting/Advertising Cookies: Deliver relevant ads.
Cookie Consent
We use a cookie banner to obtain your consent for non-essential cookies. You can manage your cookie preferences through your browser settings.
Managing Cookies
You can withdraw or modify your cookie consent at any time through your browser settings.
16. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
